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Help Desk Technician in Harrisburg, PA at D&H Distributing Co.

Date Posted: 5/31/2018

Job Snapshot

Job Description

Help Desk Technician

Join a 100-year-old tech “start up.”  D&H Distributing is a leading technology company selling solutions to the most important problems facing businesses and government agencies today.  We’ve been around since 1918, but really our history is a string of successful “start-ups” as technology has dramatically changed over the years.  In the 20’s we brought radios to the public.  In the 50’s it was TV.  In the 80’s we started selling computers. Now, we’ve re-organized a special team to bring the most in-demand internet products and services to small and medium businesses and the public sector, for cloud computing, network security, digital learning, and mobile workforces.

***Hours are Monday – Thursday 2:00PM – 10:30PM and Sunday 6:00PM – 2:30AM.***

Responsibilities:

  • Troubleshoot Distribution Center computer and electronic equipment production issues, as well as the Warehouse Management System (WMS) application.
  • Acts as liaison between Warehouse & D&H corporate Help Desk.
  • Assist/Train Distribution Center Co-Owners with RF & Workstation Equipment.
  • Determine and project inventory of spare parts and equipment according to demand.
  • Perform routine maintenance on Distribution Center I/T equipment to ensure functionality.
  • Return Merchandise Authorization (RMA) Process for Damaged Equipment.
  • Submit Help Desk incidents for Distribution Center issues.

Job Requirements

Requirements:

  • Certificates in Computer Information or Computer Science courses preferred
  • Computer Systems and Network Troubleshooting Support Skills.
  • Printer Troubleshooting and Maintenance Skills.
  • WMS Application knowledge preferred, but not required.
  • Technical Skills with the Ability to Assess and Communicate Distribution Center Issues.
  • Support and Maintenance for RF Guns and Batteries.

Become a Co-Owner in a business technology company.  D&H is an employee-owned company where everyone gets a fraction of the action.  What kind of company lasts a century?  One with vision, solid financials, and a commitment by co-owners to keep our customers at the center of our business. In addition to our competitive health and welfare benefits, our co-owners enjoy tuition reimbursement, gym reimbursement, and a discount co-owner purchase program. D&H has received many recognition awards including #1 in Central Penn Business Journal’s Top 100 Private Companies (2011-2016), #118 in Forbes Top 200 America’s Largest Private Companies and Microsoft OEM Distributor of the Year (2008, 2010, 2011, 2015). 

D&H Distributing is an Equal Opportunity Employer.

Thank you!