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Customer Service Representative in Harrisburg, PA at D&H Distributing Co.

Date Posted: 1/10/2019

Job Snapshot

Job Description



Customer Service Representative

***Hours are 11:30AM - 8:00PM***

Join a 100 Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.

  • We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture. 
  • We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
  • We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
  • As a D&H Co-Owner you receive numerous discounts on services.

We are looking for a Customer Service Representative to support our Sales Team.

Responsibilities:
  • Manage large amount of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests
  • Provide customers with product and service information
  • Project a professional company image through phone, email and instant message interaction
  • Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA
  • Keeping customer information and activities current by using our CRM tool
  • Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc) to be able to create and place these kinds of orders independently
  • “Sitting in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone
  • Adhere to all company policies procedures and ethics including company attendance policy
  • Interact with vendors as well as co-owners in other departments
  • Attend training sessions as required
  • Meet Service Level Agreements, customer service team goals and targets including call handling quotas
  • May be asked to work in other areas, as needed for cross training and/or workload.
  • Work coherently and in the support of the Sales Rep and their accounts    

Job Requirements

Qualifications:

  • Basic knowledge of computer hardware
  • 1 to 3 years of office or call center based customer service experience
  • Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required
  • Professional verbal and written communication skills
  • Ability to use PC, phone, calculator, fax, printer, copier

Why Should You Apply?

  • Opportunities for growth and development
  • Great benefits
  • Competitive industry pay
  • Excellent Work/Life Balance

EOE

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