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Customer Service Representative in Harrisburg, PA at D&H Distributing Co.

Date Posted: 9/12/2018

Job Snapshot

Job Description

Customer Service Representative

Join a 100 Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.

  • We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture. 
  • We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
  • We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
  • As a D&H Co-Owner you receive numerous discounts on services

We are looking for a Customer Services Representative to support our Computer Products Division. 

Job Responsibilities:

  • Answering phone and responding to all customer requests
  • Managing lead development, follow-up, and closure
  • Providing support necessary to develop leads and follow them to closure
  • Attending specific trainings with D&H and vendor personnel and online
  • Provide customers with product and service information
  • Interact with vendors as well as co-owners in other departments
  • May be asked to work in other areas, as needed for cross training and/or workload
  • Project a professional company image through phone, email and instant messaging interaction
  • Sell product and place customer orders in computer system
  • Adhere to all company policies procedures and ethics including company attendance policy
  • Other related duties as assigned

Job Requirements

 Requirements:

  • Basic knowledge of computer hardware
  • 1 to 3 years of office or call center based customer service experience
  • Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required
  • Professional verbal and written communication skills
  • Ability to use PC, phone, calculator, fax, printer, copier

Why Should You Apply?

  • Opportunities for growth and development
  • Great benefits
  • Competitive industry pay
  • Excellent Work/Life Balance

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