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Customer Service Representative in Harrisburg, PA at D&H Distributing Co.

Date Posted: 5/15/2018

Job Snapshot

Job Description

Join a 100-year-old tech “start up.”  D&H Distributing is a leading technology company selling solutions to the most important problems facing businesses and government agencies today.  We’ve been around since 1918, but really our history is a string of successful “start-ups” as technology has dramatically changed over the years.  In the 20’s we brought radios to the public.  In the 50’s it was TV.  In the 80’s we started selling computers. Now, we’ve re-organized a special team to bring the most in-demand internet products and services to small and medium businesses and the public sector, for cloud computing, network security, digital learning, and mobile workforces.

 

We are looking for a self-motivated and tech savvy

Customer Service Representative to join our team:

 

This is Customer facing position combining sales and customer service. Works along with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values.  We are looking for candidates who have a basic knowledge of computer hardware, 1 to 3 years of office or call center based customer service experience, and is proficient with Microsoft Office Suite (Word, Excel & Outlook).

 

Job Responsibilities:

  • Manage large amount of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests
  • Provide customers with product and service information
  • Project a professional company image through phone, email and instant message interaction
  • Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA
  • Keeping customer information and activities current by using our CRM tool
  • Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc) to be able to create and place these kinds of orders independently
  • “Sitting in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone
  • Adhere to all company policies procedures and ethics including company attendance policy
  • Interact with vendors as well as co-owners in other departments
  • Attend training sessions as required
  • Meet Service Level Agreements, customer service team goals and targets including call handling quotas
  • May be asked to work in other areas, as needed for cross training and/or workload.
  • Work coherently and in the support of the Sales Rep and their accounts    

 

 

 

 

Job Requirements

Become a Co-Owner in a business technology company.  D&H is an employee-owned company where everyone gets a fraction of the action.  What kind of company lasts a century?  One with vision, solid financials, and a commitment by co-owners to keep our customers at the center of our business. In addition to our competitive health and welfare benefits, our co-owners enjoy tuition reimbursement, gym reimbursement, and a discount co-owner purchase program. D&H has received many recognition awards including #1 in Central Penn Business Journal’s Top 100 Private Companies (2011-2016), #118 in Forbes Top 200 America’s Largest Private Companies and Microsoft OEM Distributor of the Year (2008, 2010, 2011, 2015). 

 

D&H Distributing is an Equal Opportunity Employer. 

Thank you!

 

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